Our primary goals in collecting personally identifiable information are to provide you with the products and services made available through the Site, including, but not limited to, provision of the Service, communicating with you, and and managing your registered user account, if you have one. In general, T-Hive collects Personal Data when you register with T-Hive, make a purchase (including free purchases), when you use T-Hive services and when you visit T-Hive pages or pages related to the Content posted on T-Hive pages. That information is used to fulfill your requests for products and services, to conduct research, to contact you, to contact those who purchase your Content and to improve T-Hive services generally.
This Policy explains how we may Process your information.
Tiltworks owns, operates, or provides access to, interactive websites, mobile and connected applications, and other online interactive features and services, including, but not limited to, emails and newsletters (collectively the “Services”).
This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of your information, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make.
We may Process: your personal details (such as your name); your contact details (such as your address); records of your consents; information about your interactions with our content. We may also Process information about you from your use of our Services (such as the type of device you are using, the internet service provider, your IP address, etc.), including your interactions with content on the Services.
“Personal Information” means information that is about any individual, or from which any individual is directly or indirectly identifiable.
“Process”, “Processing” or “Processed” means anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. All of this activity will take place in Canada and the United States.
Tiltworks is a company registered in the state of North Carolina, United States. The servers that run T-Hive reside in the United States. If you reside outside the U.S., your personally identifiable information will be transferred to the U.S., and processed and stored there under U.S. privacy standards. By visiting our Site and providing information to us, you consent to such transfer to, and processing in, the U.S.. T-Hive will not transfer your Personal Data to other countries where it does business.
We may Process the following categories of Personal Information about you:
We may also collect other kinds of information from you or other sources, which we refer to as “Other Information” in this Policy, which may include but is not limited to:
Under certain circumstances and depending on applicable law, some of this Other Information may constitute Personal Information. Personal Information together with Other Information is hereinafter referred to as “User Information”.
We do not seek to collect or otherwise Process your Sensitive Personal Information. Where we need to Process your Sensitive Personal Information for a legitimate purpose, we do so in accordance with applicable law. The Services are not intended for use by children.
We do not collect or otherwise Process Personal Information about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, or any other information that may be deemed to be sensitive under GDPR (collectively, “Sensitive Personal Information”) in the ordinary course of our business.
Where it becomes necessary to Process Sensitive Personal Information under GDPR or any other regulation, we would rely on one of the following legal bases:
You must be at least nineteen (19) years of age, or the age of majority in the jurisdiction where you reside if that age is greater than 19, to use the Site and Service. The Site is not directed to persons under 19. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us at email@example.com. We do not knowingly collect personally identifiable information from children under 19. If we become aware that a child under 19 has provided us with personally identifiable Information, we will delete such information from our files.
Tiltworks reserves the right to refuse service to anyone at any time without notice for any reason.
We may collect or obtain User Information about you: directly from you (such as when you contact us); in the course of our relationship with you; when you make your Personal Information public; when you download, install, or use any of our Services; when you visit our Services; when you register to use any part of the Services; or when you interact with any third party content or advertising on the Services.
We may also receive User Information about you from third parties (such as referrals). We may also create User Information about you, such as records of your interactions with us.
Tiltworks is not responsible for Personal Information you volunteer about yourself in public areas of the Services, such as the Forums. This Policy does not cover the practices of third parties who may provide information about you to Tiltworks.
Collection of User Information: We may collect User Information about you from the following sources:
Please note that Tiltworks is not responsible for the information you volunteer about yourself in the discussions in certain public areas of the Services or information that you choose to make public in your profile or other areas of the Services that allow users to upload or post content. We discourage users from posting such Personal Information in this fashion. You can change your publicly available information at any time via your profile page.
We may also create User Information about you, such as records of your interactions with us and details of your purchase history, for internal administrative purposes and analysis. We may also combine data you have provided to us with data obtained from third parties such as social networks.
We may Process User Information for the following purposes: providing the Services to you; communicating with you; analyzing engagement with the Services; observing user engagement and activity across the Service; managing our IT systems; financial management; ensuring the security of our systems; conducting investigations where necessary; compliance with applicable law; and improving our Services.
The purposes for which we may Process User Information, subject to applicable law, include:
-Provision of the Services to You: providing the Services to you from Tiltworks or its partners including (i) management of your account, and (ii) customer support and relationship management.
We may Process your User Information by placing or reading Cookies and similar technologies on the Services and Channels.
Certain technologies enable us to assign a unique identifier to you, and relate information about your use of the Services to Other Information about you. We also use these technologies to administer the Services; collect and store information such as user settings and anonymous browser identifiers; supplement to our server logs and other methods of traffic and response measurement; gather demographic information about our user base; and to improve our understanding of traffic on the Services.
Tracking technologies on the Services may be deployed by Tiltworks. Certain tracking technologies enable us to assign a unique identifier to you, and relate information about your use of the Services to other information about you, including your User Information. We may match information collected from you through different means or at different times and use such information along with offline and online information obtained from other sources (including from third parties), including, but not limited to, demographic information and updated contact information, for the purposes of learning more about you so we can provide you with relevant content and advertising.
We also may use technologies such as pixel tags, IP addresses, and Local Storage such as HTML5 to administer the Services; collect and store information such as user settings and anonymous browser identifiers; supplement our server logs and other methods of traffic and response measurement; track users’ location and movements around the Services; gather demographic information about our user base; and to improve our understanding of traffic on the Services and visitor behavior. We may receive reports based on the use of these technologies by these third party companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing Local Storage.
We may use mobile analytics software to collect data and to better understand the functionality of our mobile software, devices and applications on your phone and other devices. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link this information to User Information.
We may Process your User Information where: you have given your consent; the Processing is necessary for a contract between you and us; the Processing is required by applicable law; the Processing is necessary to protect the vital interests of any individual; or where we have a valid legitimate interest in the Processing.
In Processing your User Information in connection with the purposes set out in this Policy, we may rely on one or more of the following legal bases, depending on the circumstances:
We may disclose your User Information to: legal and regulatory authorities; our external advisors; parties who Process User Information on our behalf (“Processors”); any party as necessary in connection with legal proceedings; any party as necessary for investigating, detecting or preventing criminal offences; any purchaser of our business; and any third party providers of advertising, plugins or content used on the Services.
We may disclose your User Information to other entities within the Company group, for legitimate business purposes (including operating the Services, and providing services to you), in accordance with applicable law. In addition, we may disclose your User Information to:
We may engage third party providers to assist with the collection, storage and segmentation of Online Data. Such providers are required to maintain the confidentiality of this information. These third party providers may collect User Information from our Services for their own purposes, such as to monitor fraud around the web.
If we engage a third-party Processor to Process your User Information, the Processor will be subject to binding contractual obligations to: (i) only Process the User Information in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the User Information; together with any additional requirements under applicable law.
We may transfer your Personal Information to recipients in other countries.
Because of the international nature of our business, we may need to transfer your User Information within Tiltworks, and to third parties as noted in Section 8 above, in connection with the purposes set out in this Policy. For this reason, we may transfer your User Information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.
In certain situations, Tiltworks may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you are a European individual with a privacy related complaint, concern or question about Tiltworks’ privacy practices, please contact us by writing to firstname.lastname@example.org and we will respond within a reasonable timeframe after receiving your request.
Where we transfer your Personal Information from the EEA to recipients located outside the EEA who are not in a jurisdiction that has been formally designated by the European Commission as providing an adequate level of protection for Personal Information, we do so on the basis of standard contractual clauses.
We implement appropriate technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is sent securely.
We have implemented appropriate technical and organizational security measures designed to protect your User Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with applicable law. In certain instances we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.
Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us is sent securely.
We take every reasonable step to ensure that your User Information that we Process is accurate and, where necessary, kept up to date, and any of your User Information that we Process that you inform us is inaccurate (having regard to the purposes for which they are Processed) is erased or rectified.
We take every reasonable step to ensure that your User Information that we Process is limited to the User Information reasonably necessary in connection with the purposes set out in this Policy or as required to provide you services or access to the Services.
We take every reasonable step to ensure that your User Information is only retained for as long as it is needed.
We take every reasonable step to ensure that your User Information is only Processed for the minimum period necessary for the purposes set out in this Policy. The criteria for determining the duration for which we will keep your User Information are as follows: we will retain copies of your User Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. Unless there is a specific legal requirement for us to keep the information, we plan to retain it for no longer than is necessary to fulfill a legitimate business need.
If you are an EU resident, you may have certain rights including: the right not to provide your Personal Information to us; the right of access to your Personal Information; the right to request rectification of inaccuracies; the right to request the erasure, or restriction of Processing, of your Personal Information; the right to object to the Processing of your Personal Information; the right to have your Personal Information transferred to another controller; the right to withdraw consent; and the right to lodge complaints with supervisory authorities. We may require proof of or need to verify your identity before we can give effect to these rights.
You may directly take steps to change your preferences as follows:
On some parts of the Service, member service-related communications are an integral part of such Services which you use and you may continue to receive emails as part of that particular portion of the Services unless you cancel your account. If you have provided more than one email address to us, you may continue to be contacted unless you request to unsubscribe each email address you have provided.
We may send you push notifications from time-to-time in order to update you about communications within the Services. Under those circumstances, we will provide you with the ability to turn these off by adjusting the permissions in your mobile device. Please note that your opt out is limited to the device used and will not affect subsequent subscriptions or non-promotional communications, such as those about your account, transactions, servicing or Tiltworks’ ongoing business relations.
There are a variety of tracking technologies that may be included in mobile applications. These are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifier or other identifiers to associate app user activity to a particular app and to track user activity across apps. You can stop all collection of information via our mobile applications by uninstalling them. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain location-based services, by adjusting the permissions in your mobile device (which is usually located in the Settings area of your device).
You may stop or restrict cookies and pixel tags on your computer or purge cookies from your browser by adjusting your web browser preferences. However, if you “turn off,” purge, or disable cookies or pixel tags, although you may still use the Services, you may not be able to use all of the features, functions, or services available on the Services.
For California Residents: in accordance with the California Online Privacy Protection Act, we may collect Personal Information about your online activities when you use the Services. While we give our users many avenues to opt out of providing Personal Information, we do not respond to Web browsers’ “do not track” signals. California’s “Shine the Light” law, Civil Code Section 1798.83, permits our users who are California residents to periodically request and obtain certain information about any Personal Information disclosed to third parties for direct marketing purposes. If you are a California resident and wish to make such a request or if you wish for us to refrain from gathering your Personal Information, please submit your request in writing to the contact details set out in Section 15 below.
For EU Residents: GDPR provides certain rights for EU residents. You may decline to share certain information with us, in which case we may not be able to provide some of the features and functionality of the Services. These rights include, in accordance with applicable law, the right to object to or request the restriction of processing of your information, and to request access to, rectification, erasure and portability of your own information. Where we process your information on the basis of your consent, you have the right to withdraw that consent (noting that such withdrawal does not affect the lawfulness of any Processing performed prior to the date on which we receive notice of such withdrawal, and does not prevent the Processing of your Personal Information in reliance upon any other available legal bases). Requests should be submitted by contacting us (using the contact instructions in Section 15 below). If you are an EU resident and have any unresolved privacy concern that we have not addressed satisfactorily after contacting us, you have the right to contact the appropriate EU Supervisory Authority and lodge a complaint.
If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of User Information carried out by us, or on our behalf, please contact us by email at email@example.com or write to us at the following address:
Attention: Data Protection Officer
600 Julian Lane
Arden, NC 28704
If you are an EU resident, you may contact our Data Protection Officer at firstname.lastname@example.org